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Frequently Asked Questions
Preventative Maintenance Tips
Its not always just about having your appliance repaired when you have a problem. Sometimes its also about understanding the issues, knowing how to take care of our appliances better on a day-to-day basis too.
For preventative maintenance tips or questions about your service call, please refer to the FAQs below or give us a call. We are happy to help you feel more comfortable and more knowledgeable any day or time today.
Why does my washing machine smell like eggs or worse?
This is caused by using too much soap, the wrong soap, or both. Most washing machine manufacturers state that, depending on the water hardness, you should use approx. 1 tablespoon of regular strength soap, 1/2 of that if 2x concentrated, this of course is dependent upon how dirty/greasy your clothes are, but this is a guideline as a starting point.
Also, it is recommended to keep the door open when not in use, though it doesn't have to be wide open, 4-6" would be sufficient unless it is more convenient to keep it fully opened. Prevention is always the best medicine, but if the problem has already started, there are some commercial products that you can use to get the smell out. We sell Affresh to remedy this problem. Depending on how strong the odor is, it may take more than one treatment to completely remove the smell.
The discoloration on the boot seal caused by the mold is usually permanent, though it will fade somewhat with the passage of time. Usually, the only way to remove it completely is to replace the boot, though this would be done for cosmetic reasons, as it rarely effects the performance of the part. They also suggest wiping the boot area dry when you have finished washing for the day, being sure to wipe off the glass, especially in the seal area, and inside the boot by carefully pulling it back while wiping it dry. Doing these things, along with using the Extra Rinse option each load, will go a long way in preventing Stinky Washer Syndrome.
Why is my refrigerator not cooling after I have cleaned the condenser?
Something has probably been pushed into the fan blade on the motor that cools the compressor. Roll the refrigerator out and remove the back panel. Look at the fan blade and see what is stuck in it. Most of the time it is a big dust ball or papers that have got sucked under the refrigerator. Just remove, reinstall back, and in a couple of hours the refrigerator will cool down again once the fan removes the extra heat.
What appliance repair services does Discount Appliance Repair DC offer?
We offer repair services for all major household appliances, including refrigerators, washers, dryers, ovens, and dishwashers—serving residential properties throughout Washington DC.
How can I request a free quote from Discount Appliance Repair DC?
Simply call us at (202) 559-3966 to speak with our friendly staff and receive a free, no-obligation quote for your appliance repair needs.
What are your hours of operation?
We operate 24/7, ensuring you get emergency and routine appliance repairs any time of day or night.
Do you offer emergency appliance repair services?
Yes, we provide emergency repair services 24 hours a day, 7 days a week to get your appliances back in working order as quickly as possible.
Which appliances do you repair?
We repair a wide range of appliances, including refrigerators, ovens, washers, dryers, dishwashers, and more.
How quickly can your technicians arrive?
Our skilled technicians are prompt—often arriving on the same day once you call for a free quote and schedule a service.
Do you service residential properties in Washington DC?
Yes, we specialize in servicing residential properties across Washington DC, ensuring convenient, on-site repairs.
How do I contact Discount Appliance Repair DC?
You can reach us by phone at (202) 559-3966 or email at discountappliancerepairdc@gmail.com for any inquiries or appointments.
Can I schedule an appointment online for appliance repair?
While our primary process is to call for a free quote, you can also contact us via our email for scheduling details.
What payment methods do you accept?
We accept various payment methods including major credit cards, debit cards, and cash to ensure convenience for our customers.
Are your repair services guaranteed?
Yes, all our repair work comes with a satisfaction guarantee, so you can trust our service to be reliable and long-lasting.
How experienced are your technicians?
Our technicians are highly trained and experienced, with years of expertise in diagnosing and repairing a range of appliances.
Do you offer same-day service for appliance repairs?
Whenever possible, we offer same-day repair services to quickly address your appliance issues, especially in emergencies.
What appliance brands do you repair?
We repair appliances from all leading brands such as maytag, whirlpool, electrolux, kitchenaid, frigidaire amd jenn-air . Whether it’s a high-end model or a more common brand, we’ve got you covered.
Is there a fee for the diagnostic visit?
We sometimes offer a free quote service over the phone but usually we have to schedule a visit for a small service fee to asses the problem and provide a diagnostic plan. The service fee will be included into the final cost if you agree with our service. Our diagnostic visits are designed to be fair and transparent without hidden fees.
Do you provide a warranty on your repair work?
Yes, our repair services come with a warranty to ensure peace of mind and long-term appliance performance.
How can I maintain my appliance after repair?
Our technicians provide maintenance tips during service, and we offer follow-up support to help you keep your appliances in top condition.
What should I do if my appliance suddenly stops working?
Call us immediately at (202) 559-3966. We offer 24/7 emergency services to diagnose and resolve unexpected appliance breakdowns.
Do you repair older appliances as well as new ones?
Yes, we service both older and modern appliances. Our team has the expertise to handle a wide variety of models.
How do I get an estimate for repair costs?
Just call us at (202) 559-3966 for a free quote, and our friendly team will assess your appliance repair needs.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, insured, and certified to provide top-quality repair services.
Can you repair multiple appliances in one visit?
Absolutely. We’re equipped to handle repairs on multiple appliances during a single service call for your convenience.
Do you offer maintenance tips to avoid future appliance problems?
Yes, we provide useful maintenance advice to help extend the life of your appliances and reduce future repair needs.
Where can I find your social media profiles for updates?
You can follow us on X at x.com/ApplianceFixDC and on Facebook at facebook.com/discountappliancerepairdc.
Why choose Discount Appliance Repair DC over other repair services in Washington DC?
We offer reliable, round-the-clock service with highly experienced technicians, competitive pricing, and a commitment to customer satisfaction.
